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Last updated 19/06-2026

Privacy Policy

How IOX handles information responsibly, transparently and in line with applicable data protection obligations. IOX is committed to handling information responsibly across its websites, platforms, applications and connected services. This Privacy Policy outlines how information may be collected, used, stored and protected when interacting with IOX. The aim of this policy is to provide clarity around how information is managed while supporting secure, reliable and responsible platform operations.

Who We Are

IOX is a built environment intelligence platform focused on connecting operational, commercial and delivery intelligence across the construction and real estate sectors. IOX is incorporated and registered in Cyprus and operates internationally across the Middle East, Europe and other regions relevant to its operations, partnerships and platform services. IOX operates across advisory, platform development, AI-enabled workflows and connected digital services designed to support better decision-making throughout the built environment lifecycle.

Information We Collect

Depending on how you interact with IOX, we may collect and process certain categories of information, including:

Contact Information

  • Name
  • Company name
  • Job title
  • Email address
  • Phone number
  • Enquiry details

Technical & Usage Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website interaction data
  • Navigation and usage analytics
  • Session information

Platform & Service Information

Where applicable, IOX platforms and services may process operational, commercial or project-related information provided by authorised users or client organisations.

Communication Information

Records of communications, enquiries, support requests or meeting interactions submitted through IOX channels.

How Information May Be Used

IOX may use information for purposes including:

  • Responding to enquiries and communications
  • Delivering and supporting services
  • Managing platform access and authentication
  • Improving platform functionality and user experience
  • Supporting operational analytics and performance monitoring
  • Maintaining platform security and integrity
  • Developing and improving products, workflows and intelligence capabilities
  • Meeting contractual, legal or regulatory obligations
  • Supporting research, testing and innovation activities where appropriate

IOX does not sell personal information to third parties.

Legal Basis for Processing

Where applicable under the EU General Data Protection Regulation (GDPR) and Cyprus data protection law, IOX processes personal information on the following legal bases:

  • Performance of a contract or pre-contractual steps at the request of the individual
  • Compliance with a legal obligation
  • Legitimate interests pursued by IOX, where not overridden by individual rights
  • Consent, where specifically obtained

Data Protection and Security

IOX is committed to maintaining appropriate technical, organisational and operational safeguards to protect information across its websites, platforms and connected services. We apply reasonable measures designed to support the confidentiality, integrity and availability of information, including access controls, authentication processes, secure infrastructure environments and controlled third-party service management where applicable. Access to information is limited to authorised personnel, partners and service providers with a legitimate operational requirement, subject to appropriate confidentiality and governance obligations. IOX continuously reviews its systems, processes and platform environments to support responsible information handling, operational resilience and ongoing security improvement. While no digital environment can guarantee absolute security, IOX takes reasonable steps to reduce risk and support the secure operation of its services.

AI & Platform Intelligence

IOX may use AI-enabled technologies, automation and data-driven intelligence capabilities to support platform functionality, operational workflows, analysis and connected decision-making across the built environment. These capabilities are designed to operate within governed operational environments and may include structured analysis, workflow support, benchmarking intelligence, pattern identification and recommendation-based outputs. AI-assisted outputs are intended to support informed decision-making and operational efficiency, but do not replace appropriate professional judgement, governance processes or project-specific review by qualified stakeholders. Where applicable, IOX aims to apply appropriate oversight, validation measures and access controls in relation to AI-enabled platform functionality, particularly in environments involving commercially sensitive, operational or project-related information.

Cookies & Analytics

IOX may use cookies and similar technologies to support website functionality, understand usage patterns, improve performance and enhance user experience.

Certain cookies may be required for essential platform or website functionality, while others may support analytics, performance monitoring or functionality improvements.

Users may manage cookie preferences through the relevant cookie settings controls where available. For more information, please refer to the IOX Cookie Settings page.

Third-Party Services

IOX may use selected third-party providers, infrastructure partners or software services to support website functionality, hosting, analytics, communications, security and platform operations. Where third-party providers process information on behalf of IOX, reasonable steps are taken to ensure appropriate contractual, operational and security measures are in place. Third-party services remain subject to their own applicable policies and terms.

International Operations

IOX is incorporated in Cyprus and may operate across multiple jurisdictions, including the Middle East, Europe and other regions relevant to its operations, partnerships or platform services. Where information is transferred across jurisdictions, IOX aims to apply appropriate safeguards and operational controls designed to support responsible information handling in accordance with applicable obligations, including where relevant the requirements of GDPR.

Data Retention

IOX retains information only for as long as reasonably necessary to support operational, contractual, legal, security or platform-related purposes. Retention periods may vary depending on the nature of the information, applicable obligations and the context in which the information was collected or processed.

User Rights

Subject to applicable laws and regulations, including GDPR where applicable, individuals may have rights relating to their personal information, including rights to:

  • Request access to information
  • Request correction of inaccurate information
  • Request deletion of information where appropriate
  • Object to certain processing activities
  • Request restriction of processing
  • Withdraw consent where applicable
  • Lodge a complaint with a supervisory authority

Requests may be submitted using the contact information provided below.

Governing Law

This Privacy Policy is governed by the laws of Cyprus. Any enquiries or complaints relating to data handling may be directed to the Cyprus Commissioner for Personal Data Protection.

Updates To This Policy

IOX may update this Privacy Policy periodically to reflect operational, legal, technical or platform-related changes. Where appropriate, updated versions will be published through relevant IOX digital channels.

Contact

For questions relating to this Privacy Policy, data handling practices or platform-related enquiries, please contact:

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IOX

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Email: contact@iox-solutions.com

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Or submit an enquiry through the IOX Contact page.